Terms & Conditions

RESERVATION AND DEPOSITS

Overnight Tours: $100.00 deposit is required within 7 days of your tour reservation to guarantee the booking. Balance of payment is due 45 days before departure. Late reservation for trips will not be guaranteed until full payment has been received. Day Trips: Your payment confirms you booking. Your seat can be released anytime prior to your payment being received. Cash, cheque, visa or MasterCard only. Please make cheque payable to MAXEY TRAVEL. Some day trips may require an advance deposit.

REFUND POLICY

Customers requesting to cancel their reservation for a MAXEY TRAVEL Day Trip will receive a credit for any refundable portion of the particular day trip upon receipt of doctor's medical certificate in our office.

CANCELLATION POLICY

Customers requesting to cancel their reservation for a MAXEY TRAVEL Overnight Trip will be subject to the following charges: 61 or more days prior to departure = No Charge (FuII refund). 45 do 60 days prior to departure = 10% of the tour price (minimum of $100). 22 to 44 days prior to departure = 50%, of the tour price will be charged. 21 days or Less prior to departure = 100% Cancellation charge (No refund). 

SEATING ON COACH

There are NO reserved seats on motorcoaches. In fairness to all on overnight tours, there will be a seat rotation at the discretion of the MAXEY TRAVEL Tour Director. This rule will definitely apply to all onboard the motorcoach

DEPARTURE TIME

Departure times, pick-up times and location, baggage tags and hotel lists will be sent approximately 2 weeks prior  to departure or on receipt of final payment. In case of late bookings you will be notified of departure times. Luggage: Limit 1 large suitcase per person to be carried under the bus and one small tote bag per person as hand luggage. Large cases will be carried by bellman where service is available. MAXEY TRAVEL provides baggage tags.  

TOUR DIRECTORS

Most tours are accompanied by an experienced director. 

MOTORCOACH

Most tours use our own CHERRY BUS LINES INC. motor coaches with washrooms, reclining seats, air conditioning, and stereo sound.  

ADMISSIONS, SIDE TRIPS, AND MEALS

MAXEY TRAVEL includes the cost of side trips, admissions, guided tours, etc, unless otherwise noted as optional. Meals are not included unless specified in the tour inclusions. Unused tour features are not refundable.  

DEVELOPMENTALLY AND PHYSICALLY CHALLENGED PEOPLE

Must be accompanied by a companion of their choice who is able to administer any necessary assistance. Wheelchairs, etc. can be carried on bus.  

ACCOMMODATION

All hotels and motels used are rated first class. Although every effort is made secure rooms with twin beds, it is not always possible and some rooms at times may have one double bed for two people. If you must have twin beds, please specify at the time of booking and we will be happy to accommodate you. A list of accommodation will be made to you, with other information, approximately 2 weeks before the tour departure.  

IDENTIFICATION

Passenger must ensure they have proper identification for any international trip. Canadian citizens should carry a valid Canadian passport, a birth certificate, or a certificate of Canadian citizenship plus one form of picture I.D. Please make sure you travel with a valid Ontario health card at all times.

Canadian Landed Immigrants travelling to the USA must carry a valid passport with a valid non-immigrant visa.  A valid Canadian PRC (Permanent Resident Card) is needed to return to Canada and it must be in the person's possession before boarding the coach.. Entry may be refused if a valid Canadian PR card cannot be produced.

SMOKING / ALCOHOL

Smoking and the consumption of alcohol is strictly prohibited on the motorcoach. We make frequent stops giving passengers the opportunity to smoke.  

PRICES

Are accurate at the time of printing and are based on current exchange rates, fuel prices, etc. We reserve the right to alter these prices at any time prior to departure.  

TRAVEL INSURANCE

Be sure to inquire about our travel insurance. Medical, trip cancellation, and trip interruption, baggage, and personal effects, and individual accident insurance are available separately, or as a package through MAXEY TRAVEL. For details concerning available coverage, benefits, and exclusions contact your nearest office.  

RESPONSIBILITY

MAXEY TRAVEL reserves the right to cancel or alter a tour at its discretion should it become necessary. All payments will be refunded, should it be cancelled. MAXEY TRAVEL acts only as the organizer of these tours, and cannot maintain direct control over the travel service suppliers. MAXEY TRAVEL does not assume responsibility for claims, losses, damage costs or expenses arising out of personal injury or death; delay, inconvenience, loss of equipment distress, etc. resulting from wrongful negligent acts, omission of travel suppliers, sickness, theft weather, or any cause beyond our control, your failure to obtain necessary documentation or your failure to arrive at departure point on time; damage to, or loss of property.

MAXEY TRAVEL reserves the right to reject any person as a member of the tour at any time before or during the tour if the company deems his/her conduct to be detrimental to or incompatible with interest, harmony, comfort, or welfare of the tour. There shall be no further obligation, responsibility or liability on the part of MAXEY TRAVEL. The tour operator reserves the right to make any changes before or during the tour for the comfort and enjoyment of all passengers. Acceptance of the ticket for tour or any deposit given to the tour organizer will represent an acceptance by the passenger of all the aforementioned conditions.

Ontario registration number: 4498242